Entegrus Powerlines operates and maintains electricity distribution systems for over 64,000 customers in Southwestern Ontario. We are committed to operating with local values in mind, while delivering safe, reliable, and exceptional service to our customers, partners, and communities.
Entegrus Powerlines, a progressive company dedicated to providing the highest level of service and a positive work environment, requires a Customer Account Representative for its Chatham or St. Thomas office. Reporting to the Supervisor of Customer Service, this position provides all aspects of customer service, including billing, collections and account services, within an active contact centre environment.
MAIN REPONSIBILITIES:
- Provide exceptional customer service and lead by example
- Answer sensitive customer inquiries and convey information accurately and consistently following departmental policy and procedures
- Review data and process customer bills for electricity and water
- Input, review and validate customer account information in the customer information system
- Maintain confidentiality over customer and staff issues and concerns
- Other duties as assigned
QUALIFICATIONS:
- Education: Possess a Grade 12 Graduation Diploma. A college diploma in Business Administration or a related field would be considered an asset.
- Experience: Minimum of two years of experience in a position providing customer service. Experience in a computerized office environment. Experience utilizing a Customer Information System (C.I.S.) while providing customer service would be considered an asset.
- Knowledge: Working knowledge of the Microsoft Office Suite and Enterprise Resource Planning (E.R.P.) Systems. Experience with the NorthStar C.I.S. system, or other C.I.S. systems, is considered an asset.
- Skills: Must have strong inter-personal and communication skills, as well as excellent telephone / customer service skills to respond professionally and optimize First Contact Resolution. Must have strong attention to detail. Ability to work with spreadsheets for analysis, including pivot tables, is considered an asset. Ability to work well under time pressures.
- Other: Must have the ability to work effectively and efficiently in both a team environment and independently.
All of the above responsibilities and qualifications may be tested.
This position is a full-time union position with compensation based on the IBEW Collective Agreement. Hours of work are from 8:00 a.m. until 4:30 p.m., Monday-Friday.
Compensation: $29.20 - $40.54 per hour as per the applicable Collective Agreement, plus a comprehensive benefits package.
This posting reflects an existing vacancy. No artificial intelligence or automated decision-making tools are used to screen, assess, or select applicants for this position.
All interested candidates must apply to the following e-mail address: entegrusjobpostings@entegrus.com.
Please ensure you note which location Chatham or St. Thomas would be your preferred office for a potential interview.
The closing date for all applications is 4:30pm on April 17, 2026.
Only those applications submitted to this e-mail will be accepted and considered.
Entegrus is an equal opportunity employer and is committed to a workplace culture that fosters inclusion and respect. Applicants who have been contacted for an interview, and who require accommodation during the recruitment process under the Human Rights Code or the Accessibility for Ontarians with Disabilities Act, should contact Human Resources at 519-352-6300 or e-mail entegrusjobpostings@entegrus.com. While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.