Low Income Energy Assistance

As of March 1, 2024, eligibility for the Ontario Electricity Support Program (OESP) will be expanded. 

  • The Ontario government is increasing the program's income eligibility thresholds by up to 35 per cent. Additional Entegrus customers may qualify for financial assistance through the program’s on-bill credits. Visit the OEB website to learn more.
  • Only applications assessed on or after March 1, 2024 will be subject to the increased eligibility thresholds. Current OESP recipients who may be eligible for higher credit amounts must reapply on or after March 1, 2024
    • Current OESP recipients who are eligible for higher credit amounts but do not reapply after March 1, 2024, will continue to receive their existing credit for the remainder of their eligibility period. 
  • Current OESP recipients who are not eligible for higher credit amounts will continue to receive their existing credit for the remainder of their eligibility period. No action is required by this customer group. 

Ontario Electricity Support Program (OESP)

The OESP is an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.

Low Income Energy Assistance Program (LEAP)

If you are behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP).

Effective February 27, 2023 – Through 2023, the OEB will provide ongoing flexibility in relation to eligibility criteria for the Low-income Energy Assistance Program – Emergency Financial Assistance (LEAP EFA). Specifically:

  • To be eligible for LEAP EFA, the applicant still needs to be in arrears but does not need to be in threat of disconnection or have been disconnected, and
  • The limitation on receiving LEAP EFA only once per year is waived, but the total amount received by a household may not exceed the maximum grant amount for the year.

Note: Eligible customers cannot receive more money than they owe on their bills. Therefore, they may not receive the maximum grant amount.

Download Info Sheet (PDF) 

Visit the OEB website for more information on the LEAP program.

Contact one of the following social agencies for assistance:

Electricity Conservation Programs