Bereavement Support

Bereavement Support: Managing a Loved One’s Electricity and/or Water Account

We understand that losing a loved one is an emotional and difficult time. At Entegrus, we’re here to help make the process of managing services as straightforward as possible.

Below, you’ll find guidance on how to update or close an Entegrus electricity and/or water account after someone has passed away.

Who Can Notify Entegrus?

We ask that the executor of the estate, or next of kin if no will exists, contact us to begin the process. We will work directly with the authorized individual to make the necessary changes to the account.

Why It's Important to Notify Us

Electricity and/or water accounts remain active until we are informed otherwise. To avoid ongoing billing or service disruptions, please reach out as soon as you’re able—ideally within a month of the individual’s passing and once a death certificate has been issued.

Options for Managing the Account

Depending on the situation, you have the following options:

1. Transfer the Account

If a surviving household member(s) continue to reside at the property, the service can be transferred into their name(s). To set up a new account, we typically require:

A copy of the death certificate
The new occupant’s full name and date of birth
Contact phone number and mailing address
Government-issued photo ID
A recent meter reading (if available)
Property status (e.g., rented, owned, vacant)

2. Close the Account

If the property is being sold or vacated, the account can be closed. We’ll typically require:

The deceased customer’s full name and account number (if known)
Property address and date of passing
A copy of the death certificate
A final meter reading
Contact details of the authorized estate representative
The date that services should be disconnected, if applicable.

Settling Outstanding Bills

In most cases, the estate is responsible for any remaining balance until the account is transferred or closed. If payments were made from a joint bank account, billing may continue temporarily. If that bank account has been closed, please contact us to arrange for alternate payment and avoid disconnection or late fees.

Receiving Ontario Electricity Support Program Credits?

If the account was previously receiving the Ontario Electricity Support Program (OESP) monthly credits, it is very important that you reapply to the program as soon as possible. Program regulations state that if the account holder no longer resides at the service address, the OESP credit can no longer be applied.

If the account is transferred to a surviving household member, it is important to reapply for OESP with the current circumstances, as you may be eligible for an increased monthly credit amount.
If the account is moving to the Estate of the original account holder, the monthly OESP credit terminates immediately.

To reapply visit: ontarioelectricitysupport.ca/

Top questions

Top questions

Bereavement Support