News

Chatham Planned Outage: Sunday November 29, 2020 A planned outage has been scheduled affecting 292 customers in Chatham on Sunday, November 29, from 7:00am until 1:00pm to replace a pole. There will be a rain-date of Sunday, December 6, with the same…

Update: 11:30pm Chatham: Approx 425 customers affected are from St. Clair to Victoria Ave., and from Grand Ave. to McNaughton Ave. Crews are currently making repairs. Restored by 4:30pm.  St. Thomas: Approx 222 customers currently without power, crews…

Customer Service will reopen on Thursday, November 12th at 8:30am. In case of a power interruption or water emergency, please contact 1-866-804-7325.

Entegrus has been notified by Hydro One regarding a planned outage that will affect Entegrus customers in Parkhill, early Sunday, November 8th, 2020.  The outage will take place from 12:30am - 5:30am. Approx. 835 customers are affected. The purposed of…

We will be performing system maintenance on My Account on Tuesday, November 3rd from 9:00am to 10:00am. Services will be unavailable during this time, we apologize for any inconvenience this may cause. 

The winter Time-of-Use (TOU) hours and the winter Tier threshold for residential customers, which were maintained for the summer 2020 period, will remain in effect on November 1. The total bill for a typical residential customer who uses 700 kWh per…

Customer Service will reopen on Tuesday, October 13th at 8:30 am. In case of a power interruption or water emergency, please contact 1-866-804-7325.

In Person Customer Appointments Some of our services require on premise visits from our staff. Please see below for precautions our staff will be taking to ensure the safety and security of themselves and the public. Field Service Representatives are…

Entegrus has received the following Media Release from the Chatham-Kent PUC: Chatham-Kent Public Utilities Commission (CK PUC) is implementing lawn watering restrictions for ALL customers, both residential and commercial, on municipal water. The water…

Entegrus CEO Jim Hogan joins others from across Ontario’s electricity industry in a discussion on navigating their operations throughout the COVID-19 pandemic and what the future holds for their organizations.  Listen now