Residential Electrical Service Requests

Three workers posing in front of power truck

Moving?

If you're moving to, or within the Entegrus Service Area, visit our moving section for more information. 

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New Connections & Service Upgrades

Before You Begin
To help us process your application efficiently, please ensure you have all the required information listed below. All items must be submitted for your application to be considered complete.

  • Full address where work will be done
  • Owner's name, full address and contact information
  • If applicable:
    • Contractor's business name, address, and contact information for project
    • Consultant's business name, address, and contact information for project
  • Work type: upgrade, temporary, new permanent service, or other
    • Requested Voltage 
    • Proposed Load (kW)
    • Proposed Main Switch
    • Power Supply: Overhead, underground, overhead to underground, underground to overhead
    • Meter base location

An electrical service layout request is required. Contractors, home owners and business owners installing new electrical services or upgrading electrical services will require an Electrical Service Layout from Entegrus Powerlines Inc. This includes information about the project and any applicable fees.

Residential Connection Request

Please note: An inspection from the ESA (Electrical Safety Authority) is required prior to connecting the service. All conditions identified on the Electrical Service Layout request must be met prior to scheduling the connection date with Entegrus.

Note: if you are moving to the Entegrus service area and are looking to create a new account, please visit our moving section. 

 

Hydro Locates

There is buried infrastructure everywhere. You must contact Ontario One Call to get buried cables, pipes and wires located so you can dig safely.

If you have damaged any underground services, please contact us to evaluate and make repairs. 

To request a locate, visit the Ontario One Call website or call 1-800-400-2255.

Request a Locate Online 

 

Miscellaneous Service Requests 

If you require any services not listed above, please fill out the Miscellaneous Service Request form below.

Miscellaneous Service Requests

Please include:

  • Scope of work
  • Be specific, provide pole or transformer number
  • Timeline of work requested