We understand that power outages can be inconvenient, and we are committed to restoring service as quickly and safely as possible. Below are some insights into the causes of outages and the steps we take to restore power.
Common Causes of Power Outages
1. Severe Weather Conditions:
Extreme weather conditions, including thunderstorms, high winds, ice storms, and heavy snowfall, are leading causes of power outages. These conditions can damage power lines and infrastructure, leading to widespread service interruptions.
2. Fallen Trees and Vegetation:
During storms, trees and branches can come into contact with power lines, causing outages. To reduce this risk, Entegrus conducts regular tree trimming and vegetation management.
Safety Tip: Visit the Electrical Safety Authority (ESA) website for important information on Maintaining the Electrical Equipment on Your Property.
3. Equipment Failures:
Occasionally, transformers, switches, or other components malfunction, disrupting service. Entegrus reduces this risk through regular maintenance, equipment upgrades, and planned outages for necessary system improvements.
The electrical grid in Ontario is interconnected. A 'Loss of Supply' occurs when there is a power failure within our supplier’s (Hydro One) electricity network. Since these outages originate outside Entegrus' system, Entegrus works closely with Hydro One to obtain and share restoration estimates with customers when these outages occur.
4. Animal Interference:
Wildlife, such as squirrels or birds, may interfere with electrical equipment, causing outages. Despite implementing deterrent measures, animal interference remains a common cause of power disruptions.
5. Human Activities:
Accidental damage from construction, vehicle collisions with utility poles, or digging without proper clearance can disrupt power lines. Entegrus continues to invest in public awareness of safety protocols to prevent such incidents.
The Power Restoration Process
Restoring power after an outage is a complex and systematic process that prioritizes safety and efficiency. Here's an overview of the typical steps involved:
1. Safety Assessment and Hazard Removal:
After an outage, Entegrus crews first identify and address safety hazards, such as downed power lines or fires, to protect the public and prepare for safe repairs.
2. Restoring Critical Services:
During widespread outages, priority is given to critical services like hospitals, emergency services, water treatment plants and nursing homes to ensure community well-being.
3. Repairing Major Infrastructure:
Our crews repair power lines and substations serving large areas. If the outage results from a 'Loss of Supply,' we coordinate with Hydro One to restore power to our system before addressing local issues.
4. Addressing Localized Issues:
Once major infrastructure is operational, attention shifts to any affected distribution lines that deliver power to neighborhoods and individual homes for repair.
The installation of Smart Switches in our service area helps us reduce the size and impact of outages. Where possible, Entegrus will temporarily switch customers to an alternate circuit while repairs are underway. Customers may notice a brief interruption in power when switching occurs.
5. Final Inspections and Testing:
After repairs, we conduct thorough inspections and testing to ensure the system is safe and fully operational. In cases of extensive damage, temporary fixes may be used to restore power quickly, with crews returning later to make permanent repairs.
When damage to your property’s electrical system – who is responsible for repairs?
In general, the customer is responsible for all electrical equipment attached to the home, including stacks, pipes, and the electrical wires they contain. Entegrus is responsible for the meter and the wires that leave your stack and attach to the power lines.
Be sure to check your outdoor electrical connections after a storm – even if you have not lost power. Severe weather can damage the equipment attached to your home and neglecting to repair it can pose a risk.
Please follow these 3 simple steps to ensure the safety of your home:
1. Visually inspect all electrical masts and pipes. This equipment is a part of your property and needs to be in good condition to safely conduct electricity.
2. Do not touch wires. If you suspect that your equipment is damaged, call a licensed electrical contractor to make repairs and certify safety. In Ontario, only a Licensed Electrical Contractor can perform this work. Using other service providers may delay the reconnection of your electricity, or lead to insurance issues. There are more than 7,000 Licensed Electrical Contractors in Ontario.
3. Once repairs are complete and certified, you must call Entegrus to reconnect your power.
For your own safety, this process should only begin after the storm has passed, providing there are no downed lines or other electrical hazards present.
See the Electrical Safety Authority for more information.
Flood Safety
Extended outages could amplify localized flooding which could cause wet basements. Do not enter your basement if you suspect water has risen above the level of electrical outlets, baseboard heaters, or is near/ cannot safely get to your electrical panel/main breaker to it shut off. Electricity can move through water or wet floors and cause a severe electrical shock.
Learn more about Electrical Safety During a Flood
Extended Outage Preparation
Are you prepared for an extended outage? Review what should be contained in your emergency kit.
Our Commitment to Safety and Reliability
At Entegrus, our top priorities are safety and reliability. We are committed to restoring power as swiftly as possible and minimizing the inconvenience to our customers. Stay informed during outages by using our online Outage Map or following updates on Facebook and X (Twitter).