Privacy Policy

Personal Information Is:

  • Name, address, telephone number, email address and identification numbers. 
  • Utility installation and usage information
  • Special needs information
  • Credit records

Needing Personal Information:

We need certain personal information from you in order to:

  • Set up your account
  • Bill & collect for amounts owing
  • Verify creditworthiness
  • Continue to maintain your account
  • Determine your preferences
  • Law enforcement or legal authorizations

We Protect Your Personal Information

  • Your personal information will continue to be treated responsibly and legitimately.

  • We do not collect more information than is reasonable necessary.  We keep your personal information secure and for no longer than necessary.

  • It is important that your information is accurate. You have a right to your own information and the opportunity to correct anything that is not accurate.

Requests for Information

In accordance with MFIPPA:

  • We need any requests in writing in order to allow your personal information to be given out, requested by you or someone that you have given authority to.
  • Depending on the length of time spent to retrieve your information, a fee may be required. We will tell you the amount of this reasonable fee before we begin.
  • We have the right to refuse to provide information, with reasons, in writing.
  • If an individual registers a privacy complaint, an investigation follows, remedial measures are implemented and documented where necessary.

Download a PDF* of our privacy policy.

*Alternate formats available