Skip to main content
Main navigation
Bills & Accounts
My Account
Billing & Payments
Customer Choice (Opt in/out of Time-Of-Use)
Understanding Your Bill
Payment Options
Pre-Authorized Payment Form
Low Income Energy Assistance
COVID-19 Energy Assistance Program (CEAP)
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
Retail Energy Contracts
Ontario Electricity Rebate (OER)
Self Service Forms
Electricity Rates
Water Rates, Policies & New Connections
Submit a Water Meter Reading
Commercial and Generation Energy Manager
Disconnection & Reconnection
Conservation
GreenButton Download My Data®
Services
Conditions of Service
Moving
Residential Electrical Service Requests
Commercial & Industrial Electrical Service Requests
Subdivision Development
Customer Owned Generation
Grid-Tied Generation
Backup Generation
Outages & Safety
Outage Map
Cause of Power Outages
Power Restoration Process
Report Streetlight Out
Report an Issue
Health & Safety
Powerline Safety
Community Safety
Winter Preparation Tips
Utility Fraud
Flood Safety
Home Safety
Trees & Powerlines
Digging and Excavating
Contractor Compliance
About
Covid-19 Response
News
Careers
Regulatory
Scorecard
Community
Bids & Tenders
Affiliated Businesses
Privacy Policy
Terms of Use
Contact
Contact Customer Service
Hours of Operation
Join Our Mailing List
My Account
Search
Top questions
How do I opt out of Time-of-Use (TOU) pricing?
How can I sign up for pre-authorized payments?
What are your rates?
Login
Search
Menu
Search
Top questions
How do I opt out of Time-of-Use (TOU) pricing?
How can I sign up for pre-authorized payments?
What are your rates?
Mobile navigation
Bills & Accounts
My Account
Billing & Payments
Customer Choice (Opt in/out of Time-Of-Use)
Understanding Your Bill
Payment Options
Pre-Authorized Payment Form
Low Income Energy Assistance
COVID-19 Energy Assistance Program (CEAP)
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
Retail Energy Contracts
Ontario Electricity Rebate (OER)
Self Service Forms
Electricity Rates
Water Rates, Policies & New Connections
Submit a Water Meter Reading
Commercial and Generation Energy Manager
Disconnection & Reconnection
Conservation
GreenButton Download My Data®
Services
Conditions of Service
Moving
Residential Electrical Service Requests
Commercial & Industrial Electrical Service Requests
Subdivision Development
Customer Owned Generation
Grid-Tied Generation
Connecting a Generator ≤ 10 kW
Connecting a Generator > 10 kW
Fee Schedule
SCADA Interconnection Requirements
Backup Generation
Outages & Safety
Outage Map
Cause of Power Outages
Power Restoration Process
Report Streetlight Out
Report an Issue
Health & Safety
Powerline Safety
Community Safety
Winter Preparation Tips
Utility Fraud
Flood Safety
Home Safety
Trees & Powerlines
Digging and Excavating
Contractor Compliance
About
Covid-19 Response
News
Careers
Regulatory
Scorecard
Community
Bids & Tenders
Affiliated Businesses
Privacy Policy
Terms of Use
Contact
Contact Customer Service
Hours of Operation
Join Our Mailing List
Breadcrumb
Home
Services
Conditions of Service
Conditions of Service
To view our conditions of service, please download the
Conditions of Service PDF.
Download PDF
