How does the power restoration process work?

We take the responsibility of safely powering our communities very seriously. When outages happen, we respond as quickly as possible.

Our outage map showcases current known outages within our service area, and when an outage affects a significant number of customers, we will communicate relevant updates via Facebook & Twitter when information is available. 

Our restoration process looks like this: 


When outages occur, our team will assess the most effective way to deploy crews to quickly restore power to the most customers. 


In the event of a large-scale outage, emergency situations (such as a line down or a fire) will take priority, followed by critical / vulnerable customers such as hospitals, and nursing homes, followed by the repairs that will bring the largest amount of customers back online. Entegrus will make efforts to isolate any problems, which may mean ‘switching’ customers to run off another circuit (where available) while the problem is being fixed. This helps to minimize the impact of an extended outage. Customers may notice a ‘blip’ in their power when switching occurs. 


Once crews have fixed the issue; power can safely be restored to all affected customers and the system can be returned to normal. Customers may notice another ‘blip’ in their power when returning to the original circuit. 


Sometimes temporary fixes are required to quickly restore power or render a situation safe. This could happen if there is extensive damage throughout our service territory, or if a significant piece of equipment needs to be replaced, such as a broken pole. Crews will return to the worksite to make permanent repairs once more resources are available.  

The Electrical Safety Authority also provides an infographic (PDF) on how power restoration works from high voltage powerlines, through to homeowner repairs.