Report an Issue

Power Outage & Water Emergency Reporting 

Visit our outage map for details on current outages.

To report a power outage or Chatham-Kent water emergency 24/7: 1-866-804-7325

Strathroy Water Emergencies:

Contact the Municipality of Strathroy-Caradoc

Business Hours: 519-245-1070

Emergencies only 24-hr on-call pager: 519-435-6491

St. Thomas Water Emergencies:

Contact the City of St. Thomas

Business Hours: 519-631-0368

After Hours: 519-631-0210

Newbury Water Customers:  

Contact the Village of Newbury: (519) 693-4941 

Damaged Equipment

If you come across damaged Entegrus equipment, please contact us via email (photos of damage appreciated), or phone us at 1-866-804-7325 (option 2).

Cut or missing wires represent a hazard to our employees and the public. If you notice such instances, please contact us to investigate. 

Voltage Concerns

Entegrus strives to deliver safe, reliable power, ensuring it works safely with the electronics you use every day. If you have concerns regarding consistent voltage in your home or business, please contact us

Allowable voltages: see Conditions of Service

Suspicious Activity

Theft of wires, equipment, leaves our community exposed, coming in contact can cause serious injury, death, explosions, fires, and outages.

If you see suspicious activity on or near any of Entegrus' substations, do not engage the individual(s). Contact 911 immediately.