Power Outage & Water Emergency Reporting
Visit our outage map for details on current outages.
To report a power outage or Chatham-Kent water emergency 24/7: 1-866-804-7325
Strathroy Water Emergencies:
Contact the Municipality of Strathroy-Caradoc
Business Hours: 519-245-1070
Emergencies only 24-hr on-call pager: 519-435-6491
St. Thomas Water Emergencies:
Contact the City of St. Thomas
Business Hours: 519-631-0368
After Hours: 519-631-0210
Newbury Water Customers:
Contact the Village of Newbury: (519) 693-4941
If you come across damaged Entegrus equipment, please contact us via email (photos of damage appreciated), or phone us at 1-866-804-7325 (option 2).
Cut or missing wires represent a hazard to our employees and the public. If you notice such instances, please contact us to investigate.
Entegrus strives to deliver safe, reliable power, ensuring it works safely with the electronics you use every day. If you have concerns regarding consistent voltage in your home or business, please contact us.
Allowable voltages: see Conditions of Service.
Theft of wires, equipment, leaves our community exposed, coming in contact can cause serious injury, death, explosions, fires, and outages.
If you see suspicious activity on or near any of Entegrus' substations, do not engage the individual(s). Contact 911 immediately.