Bills & Accounts

Couple cooking in a nice kitchen

My Account

My Account is our online self-service portal designed specifically for Entegrus customers. Receive access to previous bills, transactions and online forms, view your smart meter data, set usage alerts, see how your consumption compares to others in your area, and more! 

You will require the following to register:

  • Visit 
  • You will need the last 10 digits of your account number 
  • You will need a meter number associated with your account (where do I find this?) 

Please note that when you register with My Account the default setting is for paperless billing. Should you wish to change this option, you can do so when setting up your online account profile. 

Register or Login

New Accounts 

Moving to or within our service area? You can submit your moving information online. Please note: an occupancy charge of $30 is applied to all new electricity accounts. Water occupancy fees may also apply, visit Water Rates, Policies & New Connections for more information. Contact customer service if you have any questions. 

Billing and Payments 

Visit our Billing and Payments section for information to help you Understand Your Bill, review available Payment Options or learn how to sign up for Pre-Authorized Payments. Here, you will also find important information you should know before signing a Retail Energy Contract as well as programs available for those requiring energy assistance

Electricity Rates 

Search current electricity rates by postal code. 

Self Service Forms

View a list online self-service forms available. 

Water Rates, Policies and New Connections 

Entegrus bills on behalf of the Municipality of Chatham-Kent, City of St. Thomas, Municipality of Strathroy-Caradoc & the Village of Newbury. Visit this page for information relating to your water service.

Submit a Water Meter Reading

Visit this page for information on how to submit a water meter reading.