Welcome to Entegrus
How Can We Help You?
- Computer Estimate vs Meter Reading
- Do you have an outage map?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
- View All Most Popular
- Are there any performance targets in the scorecard for the electricity distributors to achieve?
- Are utilities expected to post their scorecards on their websites?
- How can consumers provide feedback about their utility’s scorecard performance?
- How can consumers use the scorecard?
- View All Scorecard
- Can I pay online?
- Can I set up pre-authorized payment on my credit card?
- Can you explain the different charges on the bill?
- Computer Estimate vs Meter Reading
- View All My Bill
- Can I view my account online?
- Do you require a deposit?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
- View All My Account
- Do you have an outage map?
- How can I conserve energy at home?
- How can I determine how much energy my appliances are using?
- How is Electricity Made?
- View All Electricity
- Computer Estimate vs Meter Reading
- Do you have any water conservation tips?
- I want my water meter moved to a different location. Who do I call to move it?
- I will be away for a long period of time. Is there anything I should contact Entegrus for?
- View All Water
- Do you have an outage map?
- Do you trim trees?
- How can I give feedback?
- How can I report a broken link on your website?
- View All Service
- Are Smart Meters Safe?
- Do you have any water conservation tips?
- Does Entegrus offer energy conservation programs?
- How can I conserve energy at home?
- View All Conservation
- How do I apply / am I eligible?
- What are the OESP Credit Amounts?
- What is the OESP?
- What is the Ontario Clean Energy Benefit (OCEB)?
- Do you offer Fibre Internet?
- How is Electricity Made?
- What does a yellow band on an Entegrus hydro pole mean?
- What is the difference between an Electricity Retailer and Entegrus?
- View All Other
Select a question
View our Most Popular Questions or Visit our Complete FAQ
Entegrus Powerlines and St. Thomas Energy Merged Operations April 1, 2018
Learn more about the merger between Entegrus Powerlines Inc. (EPI) and St. Thomas Energy Inc. (STEI)
Take our Powerline Safety Quiz
Powerline contact is unforgiving and lethal.
Anything can happen in an instant if you’re not aware of your surroundings.
Take our Powerline safety quiz with your family & see how you score.
View Your Energy Consumption Online
My Account is your convenient, online energy management service. By registering, you will have access to paperless billing, online forms, past bills and household usage details that tell you when, and how much energy you are using. My Account also lets you see how your usage compares to similar accounts. A one-stop service, see your billing and energy information in one place so you can better manage your account and your usage.
Learn more
Proposed updates to Conditions of Service
Entegrus has proposed updates to its Conditions of Service. For more information and to review these proposed changes, please visit: entegrus.com/COS
rtraction