Welcome to Entegrus
How Can We Help You?
- Computer Estimate vs Meter Reading
- Do you have an outage map?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
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- Are there any performance targets in the scorecard for the electricity distributors to achieve?
- Are utilities expected to post their scorecards on their websites?
- How can consumers provide feedback about their utility’s scorecard performance?
- How can consumers use the scorecard?
- View All Scorecard
- Can I pay online?
- Can I set up pre-authorized payment on my credit card?
- Can you explain the different charges on the bill?
- Computer Estimate vs Meter Reading
- View All My Bill
- Can I view my account online?
- Do you require a deposit?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
- View All My Account
- Do you have an outage map?
- How can I conserve energy at home?
- How can I determine how much energy my appliances are using?
- How is Electricity Made?
- View All Electricity
- Computer Estimate vs Meter Reading
- Do you have any water conservation tips?
- I want my water meter moved to a different location. Who do I call to move it?
- I will be away for a long period of time. Is there anything I should contact Entegrus for?
- View All Water
- Do you have an outage map?
- Do you trim trees?
- How can I give feedback?
- How can I report a broken link on your website?
- View All Service
- Are Smart Meters Safe?
- Do you have any water conservation tips?
- Does Entegrus offer energy conservation programs?
- How can I conserve energy at home?
- View All Conservation
- Do you offer Fibre Internet?
- How is Electricity Made?
- What does a yellow band on an Entegrus hydro pole mean?
- What is the difference between an Electricity Retailer and Entegrus?
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View our Most Popular Questions or Visit our Complete FAQ
Customer Choice
The Ontario Government has announced the intention to introduce a “customer choice” for RPP customers who currently pay time-of-use prices (TOU) that will be effective Nov 1, 2020.
New fixed electricity price for customers on Time-of-Use pricing
The Ontario government has implemented a new fixed electricity price of 12.8 cents per kWh for customers on Time-of-Use pricing, effective June 1 until October 30. Learn more about this, and other support measures available for electricity customers.
View Your Energy Consumption Online
My Account is your convenient, online energy management service. By registering, you will have access to paperless billing, online forms, past bills and household usage details that tell you when, and how much energy you are using. My Account also lets you see how your usage compares to similar accounts. A one-stop service, see your billing and energy information in one place so you can better manage your account and your usage.
Learn more
Keep Powerline Safety Top of Mind
Powerline contact is unforgiving and lethal. Anything can happen in an instant if you’re not aware of your surroundings.
Are you familiar with powerline safety tips that could save your life?
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