Welcome to Entegrus
How Can We Help You?
- Computer Estimate vs Meter Reading
- Do you have an outage map?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
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- Are there any performance targets in the scorecard for the electricity distributors to achieve?
- Are utilities expected to post their scorecards on their websites?
- How can consumers provide feedback about their utility’s scorecard performance?
- How can consumers use the scorecard?
- View All Scorecard
- Can I pay online?
- Can I set up pre-authorized payment on my credit card?
- Can you explain the different charges on the bill?
- Computer Estimate vs Meter Reading
- View All My Bill
- Can I view my account online?
- Do you require a deposit?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
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- Do you have an outage map?
- How can I conserve energy at home?
- How can I determine how much energy my appliances are using?
- How is Electricity Made?
- View All Electricity
- Computer Estimate vs Meter Reading
- Do you have any water conservation tips?
- I want my water meter moved to a different location. Who do I call to move it?
- I will be away for a long period of time. Is there anything I should contact Entegrus for?
- View All Water
- Do you have an outage map?
- Do you trim trees?
- How can I give feedback?
- How can I report a broken link on your website?
- View All Service
- Are Smart Meters Safe?
- Do you have any water conservation tips?
- Does Entegrus offer energy conservation programs?
- How can I conserve energy at home?
- View All Conservation
- How do I apply / am I eligible?
- What are the OESP Credit Amounts?
- What is the OESP?
- What is the Ontario Clean Energy Benefit (OCEB)?
- How is Electricity Made?
- What does a yellow band on an Entegrus hydro pole mean?
- What is the difference between an Electricity Retailer and Entegrus?
- What is the Smart Grid?
- View All Other
Entegrus Powerlines and St. Thomas Energy to Merge Operations April 1, 2018
Entegrus Powerlines Inc. (EPI) and St. Thomas Energy Inc. (STEI) will merge operations, effective April 1, 2018. The Ontario Energy Board (OEB) recently issued a Decision and Order approving the application by the two utilities.
2017 Entegrus Balanced Scorecard
Ontario electrical distributors are publicly reporting a Scorecard of performance measures set out by the Ontario Energy Board (OEB). The scorecard includes prescribed performance measures intended to communicate the outcomes and achievements of each electrical distributor. Click the link below to view the 2017 Balanced Scorecard for Entegrus.
View Your Energy Consumption Online
My Account is your convenient, online energy management service. By registering, you will have access to paperless billing, online forms, past bills and household usage details that tell you when, and how much energy you are using. My Account also lets you see how your usage compares to similar accounts. A one-stop service, see your billing and energy information in one place so you can better manage your account and your usage.
Learn more
Ontario’s New AffordAbility Fund
If the cost of energy-saving upgrades is out of reach, Ontario’s new AffordAbility Fund is here for you. Entegrus and community services are working together to help you improve your home’s energy efficiency with free energy-saving upgrades, which can lower home energy use and your electricity bill.
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