Please refer to our Conditions of Service for fee schedule.
New Commercial Connections & Upgrades
Important information regarding project timelines:
As a result of the ongoing global supply chain issues and shipping disruptions we are currently experiencing a 6-8 month delay in receiving materials from when a design is approved and the final payment is received. Entegrus encourages customers to take a proactive approach by keeping these timelines in mind when planning your projects. Please contact us if you have any questions.
New Requirements for Connecting Non-Residential Electric Vehicle Supply Equipment (EVSE) to Entegrus Powerlines’ Distribution System
Electric Vehicles Charging Connection Procedure (EVCCP)
New procedures have been implemented to support the efficient integration of electric vehicle charging infrastructure into the power grid.
Customers requesting Electric Vehicle Supply Equipment (EVSE) connections can fill out the EVPCIR (Electric Vehicle Preliminary Consultation Information Request) Form (PDF), alternate formats available upon request) as an optional preliminary enquiry. Submit completed EVPCIR applications via email to generation@entegrus.com.
Customers can also opt to skip the optional EVPCIR submission and directly submit their EVSE connection request to Entegrus through the Commercial and Industrial Connection Request link. Thereafter, it will be reviewed for completeness & responded to within 15 days.
New Commercial Connections & Upgrades
If you're looking to install a new service, upgrade your service, or (new) connect Electric Vehicle Supply Equipment please fill out the Commercial or Industrial Connection Request available via the link below.
Before You Begin
To help us process your application efficiently, please ensure you have all the required information listed below. All items must be submitted for your application to be considered complete.
- Full address where work will be done
- Property owner's name, full address and contact information
- Business name, full address and contact information
- If applicable:
- Contractor's business name, address, and contact information for project
- Consultant's business name, address, and contact information for project
- Existing account number with Entegrus
- Work type: upgrade, temporary, new permanent service, other
- Number of meters
- Main service conductor size and metal type
- Number of conductors per phase
- Proposed In-Service date
- Requested Voltage
- Proposed Peak Load (kW)
- Proposed Main Service Size
- Power Supply: Overhead, underground, overhead to underground, underground to overhead
- Meter base location
- Single line diagram
- Switchgear information
- AutoCAD drawing of:
- Surveyed site plan
- Proposed TX location and service entrance
- Location of existing hydro infrastructure
- Electrical room location
- Legal description of the lands
Commercial / Industrial Connection Requests
Contractors, home owners and business owners installing new electrical services or upgrading electrical services will require an Electrical Service Layout from Entegrus Powerlines Inc. This includes information about the project and any applicable fees.
An inspection from the ESA (Electrical Safety Authority) is required prior to connecting the service. All conditions identified on the Electrical Service Layout request must be met prior to scheduling the connection date with Entegrus.
If you're a builder looking to connect your subdivision, visit Subdivision Development. If you're a residential customer looking to apply for service, visit our Moving section.
Hydro Locates
There is buried infrastructure everywhere. You must contact Ontario One Call to get buried cables, pipes and wires located so you can dig safely.
If you have damaged any underground services, please contact us to evaluate and make repairs.
To request a locate, visit the Ontario One Call website or call 1-800-400-2255.
Miscellaneous Service Requests
If you require any services not listed above, please fill out the Miscellaneous Service Request form below.
Use the above form for requests including:
- Commercial Disconnects / Reconnects
- Switching
- Pole Relocates
- Anchor Relocates
- Pole Hold