Please refer to our Conditions of Service for fee schedule.
New Electrical Connections & Service Upgrades
If you're looking to install a new service or upgrade your service, contact our engineering department.
Electrical Layout Requests
Contractors, home owners and business owners installing new electrical services or upgrading electrical services will require an Electrical Service Layout from Entegrus Powerlines Inc. This includes information about the project and any applicable fees.
An inspection from the ESA (Electrical Safety Authority) is required prior to connecting the service. All conditions identified on the Electrical Service Layout request must be met prior to scheduling the connection date with Entegrus.
Commercial Disconnects / Reconnects / Switching Requests
Electricians / Commercial & Industrial customers who require a temporary disconnection or isolation of power for electrical work, please contact the respective Engineering department for your area to schedule.
There is buried infrastructure everywhere. You must contact Ontario One Call to get buried cables, pipes and wires located so you can dig safely.
If you have damaged any underground services, please contact us to evaluate and make repairs.
To request a locate, visit the Ontario One Call website or call 1-800-400-2255.
If you require any services not listed above, please email customer service. Customer service monitors email from 8:30am - 4:30pm, Monday - Friday (excluding holidays) & responds to email inquiries within one business day. You can also contact us at: 1-866-804-7325 (Option 2)