Update: November 18th
As the Canada Post strike disrupts traditional mail delivery, Entegrus reminds customers of their responsibility to pay their bills by the due date and is providing alternate methods to access bills and other important account information.
Account balances can be accessed quickly and securely through the My Account portal on the company website or by using Entegrus’ automated telephone system. Alternate payment arrangements are outlined on the company website and Customer Service is available to assist via email, live chat or phone.
Additionally, customers may receive important notices via email, automated phone call, or text message, depending on their preferred contact information.
Entegrus thanks customers for their patience and understanding and encourages customers to stay informed by visiting entegrus.com/postalstrike for updates.
For information on SMS/Text alerts, visit entegrus.com/SMS.
To sign up for Paperless Billing, register through My Account.
Update: November 15, 2024
Canada Post is experiencing a service disruption due to a national strike & mail will not be processed or delivered for its duration. Please see below for alternate payment options and more information.
Update: November 1, 2024
In the event of a postal service disruption, we’re reminding customers it’s important to stay on top of your bill payments, ensuring their bills are paid by the due date.
To access your bill and other important account details, login to My Account, Entegrus' online account information service. If you haven't already created an account, we encourage you to do so, as payments must still be made on time even during a postal disruption.
Consider signing up for paperless billing to receive email notifications when your bill is ready.
Click here to register or login: https://myaccount.entegrus.com/app/login.jsp
Pre-Authorized Payments are available by budget or due date.
Payment amounts and due dates can also be obtained through our telephone self-service at 1-866-804-7325. Please have your 13-digit account number ready.
Important: If there is a disruption in postal services, please do not send payments through the mail. Click here to view alternate bill payment options.
Our Customer Service team is available to assist you by email at: customerservice@entegrus.com, live chat at entegrus.com, or by phone at 1-866-804-7325. Monday to Friday, from 8:30 AM to 4:30 PM.
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