From October 19th to 29th, Entegrus will be conducting a Customer Satisfaction Survey with the assistance of Concentrix, a third-party research provider. Concentrix will be contacting customers by phone on behalf of Entegrus to gather feedback about their experience with us.
If you’re contacted, we encourage you to take part. Your feedback helps us understand what we’re doing well, where we can improve, and how we can continue to better serve our customers and communities.
Calls from Concentrix will appear on your call display as 519-351-2653.
Survey calls will take place during the following times:
- Residential customers: Monday to Friday, 5 p.m. to 9 p.m., and Saturday, 12 p.m. to 6 p.m.
- Business customers: Monday to Friday, 10 a.m. to 5 p.m.
We appreciate you taking a few moments to share your feedback and help us improve the customer experience.