Contact Us

Before You Call

If you have a question about your account, how to save money/energy, billing and payment, or any other service matter, we may already have the answer in our FAQs. We welcome you to take a look. 

If you didn't find an answer there, our team is always happy to help you on the phone (1-866-804-7325). We recommend having a recent bill with you when you call so that we have the information we need about you and your account to help serve you better. 


Call Before You Dig

Ontario One Call

If you're planning any building or excavation work at home, and want to know if it's safe to dig, Ontario One Call is available 24/7 at 1-800-400-2255. Visit the Ontario One Call website to learn more about the service or fill out a request form. 


Get in Touch

We're here to serve you, and we offer a few different ways to get in touch. You can call, send us mail or drop off payment at one of our offices, email a question, fax a form, or fill out the contact form at the bottom of this page (responses within 5 business days). 

Chatham-Kent Customers: 

P.O. Box 70 

320 Queen Street 

Chatham, Ontario N7M 5K2 

Phone: 1-866-804-7325 

Fax: 519-351-4059 

Email: customerservice [at]


Strathroy-Caradoc, Parkhill, Newbury and Dutton-Dunwich customers:

351 Frances Street 

Strathroy, ON N7G 2L7 

Phone: 1-866-804-7325 

Fax: 519-245-5384 

Email: customerservice [at]


St. Thomas:

P.O. Box 460, Station Main

135 Edward St

St. Thomas, ON N5P 3V2

Phone: 1-866-804-7325

Fax: 519-631-4771

Email: customerservice [at]


Contact Form

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