News
To complete important upgrade work, rolling outages will be required intermittently over the next two weeks. Rolling outages typically occur as crews perform switching operations to reduce longer outages for some locations. System upgrades are necessary…
Update: November 18thAs the Canada Post strike disrupts traditional mail delivery, Entegrus reminds customers of their responsibility to pay their bills by the due date and is providing alternate methods to access bills and other important account…
Entegrus offices will be closed in observance of Remembrance Day on Monday, November 11th and will reopen on Tuesday, November 12th at 8:30am. For emergencies, please contact 1-866-804-7325. For outage related information click here for our online outage…
Entegrus, in partnership with Concentrix, will be dialing customers to complete a Customer Satisfaction Survey via telephone beginning October 28th. Residential Customers: Monday - Friday: 5pm-9pm and Saturday: 12pm-6pm Business Customers:Monday - Friday…
On November 1, 2024, new electricity prices take effect for customers on the Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered price plans. In addition, winter Time-of-Use (TOU) hours and the change in threshold for residential customers on Tiered…
Entegrus is pleased to announce a new initiative aimed at supporting local organizations dedicated to fighting hunger while providing customers with convenient access to important updates. Now through December 15th, for every new SMS registration,…
Entegrus offices will be closed for Thanksgiving on Monday, October 14th and will reopen on Tuesday, October 15th at 8:30am. For emergencies, please contact 1-866-804-7325. For outage related information click here for our online outage map.
Entegrus line crews, who were heading to Florida to assist Florida Power & Light (FPL) with power restoration, have been called off. While disappointed that they will not be able to participate in the recovery efforts, the team is proud of how…
Entegrus has once again answered the call for assistance, deploying crews to support Florida Power & Light (FPL) in the aftermath of Hurricane Helene and in preparation for the landfall of Hurricane Milton. A team 14 staff members from Entegrus will…
Entegrus has been notified by Hydro One of a planned power outage that will affect the Town of Tilbury (2308 customers) on Sunday, October 6th from 7:00am-2:00pm. An alternate date, is scheduled for October 20th with the same times.This outage is…