Important note: Customers in St. Thomas will be receiving a letter containing a new account number in the mail. Due to a technical glitch at TD Canada Trust, customers who pay online through TD Canada Trust Bank will need to re-register Entegrus as a payee online with your new account number. Please refer to the letter you will receive in the mail for more information.
We apologize for this inconvenience. Our telephone systems are experiencing high call volumes during this time. If you have any questions, please email customer service for a faster response.
St. Thomas customers will notice some changes when logging into their online self-service portal.
Customer Connect has been upgraded to ‘My Account’ effective November 25, 2019. Customers will be able to access all the data that was available through Customer Connect, however, a new registration is required.
Customer Connect customers who have accessed their account in 2019 will have received an email from Entegrus on Monday, November 25th containing information to assist with this new registration. Please be sure to check your junk mail if you did not receive this notification in your inbox.
All other customers can also register for My Account at the link above.
Visit http://www.entegrus.com/upgrades for more information regarding these changes.
If you require additional assistance, do not hesitate to contact us. We expect higher than normal call volume during this time period. For a timelier response, please contact us at customerservice@entegrus.com.
As always, you can also reach us by phone at 1-866-804-7325 (option 2). Our Customer Service staff are available from 8:30 am to 4:30 pm, Monday to Friday.
Note: Customers will also receive communication regarding these and other account changes in a letter delivered to the address on file.