Some current and former Entegrus customers received an automated email stating, “You have successfully added an account to your online profile.”The email was sent by Entegrus following an update to our online customer portal, but it was sent to these…
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On November 1, 2026, new electricity prices take effect for customers on the Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered price plans. In addition, winter Time-of-Use (TOU) hours and the change in threshold for residential customers on Tiered…
From October 19th to 29th, Entegrus will be conducting a Customer Satisfaction Survey with the assistance of Concentrix, a third-party research provider. Concentrix will be contacting customers by phone on behalf of Entegrus to gather feedback about…
Entegrus is notifying customers in Wheatley of a Hydro One planned outage that will affect Entegrus customers on Thursday, October 15th between 8:00 a.m. and 10:00 a.m. The outage is required for Hydro One to perform maintenance at the transformer…
The planned power outage will take place on the alternate date on Friday, October 9th between 10:00 a.m. and 2:00 p.m. due to construction in the area.A planned power outage has been scheduled for Thursday, October 8th between 10:00 a.m. and 2:00 p.m.…
Entegrus is notifying customers in Merlin of a Hydro One planned outage that will affect Entegrus customers on Sunday, September 20th between 4:30 a.m. and 8:30 a.m. The outage is required for Hydro One to perform maintenance at the transformation…
A planned power outage is scheduled for a portion of Blenheim on Sunday, August 23rd, from 2:00 a.m. to 6:00 a.m. Crews will be repairing electrical equipment damaged during July’s storms and replacing additional equipment.Approximately 1156 customers…
A planned power outage has been scheduled for Tuesday, August 25th between 9:00 a.m. and 3:00 p.m. to complete system upgrades.Approximately 247 customers will be affected. Customers whose service will be interrupted have been notified directly by…
Entegrus is notifying customers in Wheatley of a Hydro One planned outage that will affect Entegrus customers from 7:00 a.m. to 11:00 a.m. on Friday, July 31, 2026. The outage is required for Hydro One to perform scheduled system maintenance.…
Please note: this outage has been cancelled and will be rescheduled at a future date. A planned power outage has been scheduled for Tuesday, July 28 between 9:00 a.m. and 3:00 p.m. to complete system upgrades.Approximately 247 customers will be…