Important note: Customers in St. Thomas will be receiving a letter containing a new account number in the mail. Due to a technical glitch at TD Canada Trust, customers who pay online through TD Canada Trust Bank will need to re-register Entegrus as a payee online with your new account number. Please refer to the letter you will receive in the mail for more information.
We apologize for this inconvenience. Our telephone systems are experiencing high call volumes during this time. If you have any questions, please email us for a faster response.
What is My Account?
My Account is our all-new customer portal designed to keep you connected and provide the best customer experience when managing your Entegrus account.
View and compare your consumption data, access current and previous bills, and sign-up for alerts and notifications through this powerful online tool.
What's changed?
My Account replaces our current customer portal, Customer Connect.
My Account is mobile-friendly, which means you can easily access your account on your smartphone and tablet. It is also Green Button compliant, which allows you to download your energy usage data into an Excel file. Future updates to My Account will allow even more features to meet our customers' changing needs.
How Do I Sign Up?
New and previous Customer Connect customers will be required to register for My Account to set up a profile and access all the tools available. You will require the following to register:
- Visit myaccount.entegrus.com
- You will need the last 10 digits of your account number
- You will need a meter number associated with your account (available on your bill).
- Your existing preferences for paperless billing or pre-authorized payment will remain unchanged until you set up your new profile in My Account. Please note that when you register with My Account the default setting is for paperless billing. Should you wish to change this option, you can do so when setting up your online account profile.
The My Account customer portal features many new and exciting options, and we would love to hear your feedback. We strongly encourage you to browse and discover what is available.
Need more information?
Want to learn about many of the features and benefits My Account offers? Watch a short introductory video. Additional instructions can also be found in the Account Help section inside My Account.
Require assistance?
Do not hesitate to contact us if you have additional questions. We expect higher than normal call volume during these system upgrades. For a faster response, consider contacting us at customerservice@entegrus.com or fill out the contact form below. As always, you can continue to reach us by phone at 1-866-804-7325. Our Customer Service staff are available from 8:30 am to 4:30 pm, Monday to Friday.
Additional changes to your account
Effective November 25, 2019, 3 digits will be added to existing 10-digit account numbers belonging to customers in St. Thomas.
You will be receiving additional information via mail regarding this change delivered to the address we have on file. Only the 10 digit account number is required to access My Account, however customers who pay via online banking, telephone banking, or ATM, will need to make the following updates:
Please ensure you change your payee to ‘Entegrus Powerlines Inc.’ & update your new 13-digit Entegrus account number.
No action is required for other payment methods.