Service Communications

You rely on us to provide great service that powers your business. We believe that great service starts with two-way communication. 

We serve you better when we know about changes to your contact information, or any issues you might have with your service.

Power Interruptions

Power is important to your business. It keeps the doors open and keeps people working. To make sure your service is the best it can be, we are always looking for ways to improve delivery. Information on outages we are currently experiencing is available here


Report a Streetlight Outage

To report a streetlight out, click here to enter the details of the outage.


New or Relocating Customer

If you're a new Entegrus Customer, click here to apply for service.

If you're moving within the Entegrus service area, login to My Account to submit your moving information, or contact us


Water Meter Readings

My Account users can submit water meter reads online. Click here to access your online account, and select “online forms.”

Not registered for My Account?  Contact us at 1- 866-804-7325 (Option 4) to leave your water reading. 


Pre-Authorized Payments

My Account users can register for pre-authorized payments directly online. Click here to access your online account, and select “online forms.”

Not a My Account user?  Download the Pre-Authorized Payment Form (PDF), and return to our office.


Ontario Electricity Rebate Effective November 1, 2019

Effective November 1, 2019, the Province of Ontario replaced the 8% Provincial Rebate with a new 31.8% Ontario Electricity Rebate (“OER”). 

There are new notice requirements for the OER for residential multi-unit accounts.  Please review the eligibility requirements and complete the attached “Ontario Electricity Rebate Eligibility Form” and return by January 31, 2020.

Click here to download the Ontario Electricity Rebate Eligiblility Form 

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