Internal Resources



Accessible Customer Service Policy (PDF)

Accessibility Policy Statement (Word Document)

Accessibility Policy Statement (PDF)

AODA Multi-Year Plan (Word Document)

AODA Multi-Year Plan (PDF)

Alternate formats of above documents are available upon request.


Customer Service Documents:

Social Media Rules of Engagement 

Privacy Policy (PDF)

Conditions of Service  

Alternate formats of above documents are available upon request.


Conservation & Demand Management Documents:



Alternate formats of above documents are available upon request.


External Resources

Explore for more information about our industry, community, safety, and conservation efforts: 

Chatham-Kent Economic Development
Chatham-Kent offers local businesses easy access to markets in Canada and the United States, a skilled workforce, highly visible yet affordable land along Highway 401 and lower utility costs, all wrapped up in an idyllic way of life. 

Chatham-Kent Public Utilities Commission (PUC)
The Chatham-Kent Public Utilities Commission is responsible for municipal water and sewer services across urban and rural properties within the service area. They can also be found on Facebook.  

Municipality of Chatham-Kent
Connect to the main community website for access to all of Chatham-Kent's municipal services. Follow on Twitter and check Facebook for regular updates.  

Municipality of Strathroy-Caradoc
Connect to the main community website for access to all of Strathroy-Caradoc's municipal services. Follow on Twitter for regular updates. 

North Middlesex
Connect to the main community website for access to all of services in North Middlesex.  

Ministry of Energy and Infrastructure
Official website of the Ontario Ministry of Energy and Infrastructure, Ontario, Canada. Follow on Twitter for regular updates.

OEB (Ontario Energy Board)
The Ontario Energy Board is responsible for regulating natural gas and electricity utilities. This includes setting just and reasonable rates. The OEB also licenses all participants in the electricity sector as well as natural gas marketers who sell to low volume customers. Follow on Twitter for regular updates.

Ontario Power Authority
The Ontario Power Authority is responsible for ensuring an adequate, long-term supply of electricity in Ontario - a critical factor in the province's continued growth and prosperity. Follow on Twitter for regular updates.

Hydro One
Hydro One oversees transmission lines (metal towers) and handles related inquiries. Follow on Twitter for regular updates. Call 1-888-664-9376 for direct assistance.

Electrical Safety Authority (ESA)
The ESA oversees electrical wiring safety and inspection according to the Ontario Electrical Safety Code. It also certifies electrical appliances in special cases, and raises awareness regarding electrical safety. Follow on Twitter and check Facebook for regular updates.

Call 1-877-372-7233 for direct assistance.

Independent Electricity System Operator (IESO)
The IESO oversees Ontario's energy market and balances the supply and flow of energy across Ontario. Follow on Twitter and check Facebook for regular updates. Call 1-888-448-7777 for direct assistance.

Ontario Power Generation (OPG)
Formerly Ontario Hydro, the OPG is the largest power producer in the province. Call 1-877-592-2555 for direct assistance.

Electricity Distributors Association (EDA)
Formerly the Municipal Electric Association, this association represents local electric distribution companies in Ontario. Call 1-800-668-9979 for direct assistance.

Ontario Energy Association (OEA)
The OEA represents Ontario's energy industry. Call 416-961-2339 for direct assistance.

Kids' Corner
It's never too early to start saving energy. Kids' Corner is a great resource to teach kids about turning off the lights when they leave the room or turning off the water when they brush their teeth, starting good habits that save on your bills and make a difference. 

Children's Safety Village
Help your children learn about electrical safety in an interactive way. 


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