Beware of scams during the COVID-19 emergency

The Ontario Energy Board has issued a Consumer Alert regarding increased efforts by scam artists during the Covid-19 Emergency.

Consumer tips:

  • Beware of messages with COVID-19 in the subject line and claiming to be from your utility. There have been several reports of emails, texts and websites sharing fake information about bill relief programs, refunds and alternative payment methods during the COVID-19 emergency.
  • Protect your personal information – Do not feel compelled to share your personal information. Your utility bill is private. It contains personal information like your account number and energy usage.
  • Remain vigilant and continue to use safe web browsing and email practices. Make sure you are accessing a safe and trusted source such as the utility’s website or call centre telephone number exactly as displayed on your bill. 
  • Consumers with questions or concerns about any suspicious communications claiming to be from their utility are also encouraged to contact the OEB. 

Call (Monday - Friday, 8:30 a.m. to 5:00 p.m.): 1-877-632-2727 (toll-free within Ontario) or 416-314-2455 (within Greater Toronto Area) 

Text: 1-844-621-9977 (toll-free within Ontario) or 416-544-5190 (within Greater Toronto Area) 

Email: consumerrelations@oeb.ca

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