COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

Applications will be processed in the order in which they are received. Please note, submitting an application does not guarantee funding.

Benefit Amounts 

Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $850 if their premises is mainly heated by electricity, or up to a maximum of $425 otherwise.

Program Eligibility 

Small businesses and registered charities may be eligible for CEAP-SB if they meet all of the following criteria:

1.  The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.

2.  The customer’s account falls within the following class: 

  • For customers of an electricity distributor, the General Service less than 50 kW rate class.
  • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually.
  • For customers of a natural gas distributor, a non-residential rate class that uses less than 50,000 cubic meters of gas annually.

Customers can find information about their class on their bill, or they can contact their distributor or USM

3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.

4. Customers may qualify if (before March 17) they:

  • a) did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of  Emergency, or
  • b) made at least partial payments on amounts overdue prior to March 17, 2020.

5.  The customer (after March 17) failed to make complete payment for the electricity and/or gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.

  • If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP.

 6. The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

 * “Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

How to Apply

Download the PDF Application here (Adobe Acrobat Required), and return to us via email

Return by mail to: Entegrus, P.O. Box 70, Chatham, ON, N7M 5K2.

* If you are having difficulties accessing the PDF application please email us to receive a copy. 

Download Application (Adobe Acrobat Required)


 Visit the Ontario Energy Board website for more information.