COVID-19 Energy Assistance Program (CEAP)

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115. 

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

Program Eligibility

You are eligible for this program if you meet all of the following criteria:

1.  The customer has an account with a utility or a USMP. Only the customer who is the account holder can submit an application for CEAP.

2.  Customers may qualify if (before March 17) they:

  • did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or
  • made at least partial payments on amounts overdue prior to March 17, 2020.

The customer (after March 17) failed to make complete payment for the electricity and/or gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.

  • If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP.

3.  The customer or the customer’s spouse or common-law partner received the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI) at any point after March 17, 2020.

4. The customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the  Ontario Electricity Support Program (OESP) in 2020. 

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