COVID-19 Energy Assistance Program (CEAP)

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CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

As of March 3, 2021 the OEB has announced that the CEAP Residential and CEAP – Small Business program funding has been combined and customers are now eligible to apply for additional funding available.  

Thank you to all who applied to the Residential Covid-19 Energy Assistance Program (CEAP). As of February 25, 2021, Entegrus has exhausted all funding provided for this program, and will no longer be accepting applications.

CEAP funding is limited. Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.

CEAP Benefit Amounts

The Ontario Energy Board has recently updated the eligibility criteria and benefit amounts so that more customers may qualify for CEAP. 

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria.

For new applicants, please see updated eligibility requirements below.

Program Eligibility

You are eligible for this program if:

1.    As of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs. You may also contact us for information on entering into an Arrears Payment Agreement. Visit the Ontario Energy Board’s website for more information.

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