Conditions of Service

 

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Conditions of Service

To view our conditions of service, please download the Conditions of Service PDF.

Entegrus has proposed updates to its Conditions of Service, effective March 1, 2018.  Click here to view the proposed changes (PDF).

 

 

Special Charges: 

Customer Administration

Arrears Certificate - $15.00

Statement of Account - $15.00

Easement Letter - $15.00

Returned Cheque Charge (plus bank charges) - $15.00

Account Set up Charge / Change of Occupancy Charge - $30.00

Meter Dispute Charge plus Measurment Canada Fees if meter found correct - $30.00

 

Temporary Service

Temporary Service Fee, Single Phase up to 200A no transformer - $500.00

Temporary Service Fee, Single Phase up to 200A with transformer - $1,000.00

Contact Entegrus Engineering Department for larger temporary services.

 

Customer Callouts

After Hours differential callout for one person plus vehicle - $185.00

Business Hours differential callout for one person plus vehicle - $65.00

 

Second trip to connect new service due to damaged duct - $75.00

 

Customer Isolation Request (when Line Department is required)

During Regular Hours: One per year. -  $0.00

After Hours

Chatham-Kent - $1,000.00

Strathroy Area - $1,400.00

 

Locate Requests

No charge if regular hours and Entegrus Equipment.

Emergency locates only After Hours – no charge (Emergency includes water main breaks, sewer repairs, or anything that constitutes a Public hazard).

Private Property locates per hour, for non-Entegrus owned systems, during Regular Hours, minimum – charge 1 hour (without liability to Entegrus). - $75.00

 

Relocation of Plant at Municipality’s Request

As to the “PUBLIC SERVICE WORKS ON HIGHWAYS ACT”   50% of Labour

Relocation of Plant at Other’s Request     100% Cost

 

New Services    

See Section 2.4 of C.O.S.

Contact Entegrus Engineering Department for connection fees

 

All charges are + HST

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